Cleaning company for professional and private customers in Luxembourg, ABSC has a passion for service.
Because a good communication with its customer is essential in the cleaning business and conditions its satisfaction, ABSC has decided to improve its customer relationship through digital technology.
Based on the company's internal organization and its commercial services, we created a platform for exchanges between customers and ABSC teams, communicating with the company's ERP.
This extranet site, developed with the Symfony framework, allows ABSC's customers to contact their account manager in a dedicated space, to have a total traceability and a history of their requests, to receive notifications from their account manager, to receive their invoices and especially to have the results of their quality controls. Quality control is a major feature because it is one of the most important processes in the service provision of ABSC. Thanks to this digitalization of the specifications, ABSC is able to carry out, with the help of a digital tablet and on the sites of its customers, a precise control of the good execution of its service.
Today, all information is centralized in the extranet, lost, unread and unshared emails are a thing of the past and there is no longer any reason to miss out on customers' expectations.